Terms of sale
Owner of the online store SAUTS.EE (hereinafter referred to as the Online Store) is Säutsu OÜ (registry code 16185021), located at Tapri 5-30, Tallinn.
Validity of the sales contract, goods and price information
The terms of sale apply to the purchase of goods from the Online Store.
The prices of the products sold in the online store are indicated next to the products. A fee for delivery of the goods is added to the price.
The delivery of the fee is based on the location of the buyer and the method of delivery. The delivery fee is displayed to the buyer when ordering.
Information about the goods is right next to the goods in the Online Store.
Placing an order
To order the goods, you must add the desired products to the shopping cart. To place an order, you must fill in the required data fields and confirm the delivery method of suitable products. It displays the amount of the fee, which can be paid via a bank link or another payment solution.
The agreement enters into force upon receiving the right amount of money on the online store banking account.
If the ordered goods cannot be delivered due to the end of the goods or for any other reason, the buyer will be notified as soon as possible and the money paid (incl. Delivery costs) will be refunded immediately, but not later than within 14 days of sending the notice.
The goods will be sent to the following countries: Europe
Shipping costs are borne by the buyer and the corresponding price information is displayed next to the shipping method.
Shipments within Estonia generally reach the destination specified by the buyer within 7 working days from the entry into force of the sales contract. Delivery outside Estonia takes place within 14 calendar days.
In exceptional cases, the right to deliver the goods within up to 45 calendar days.
Right of withdrawal
After receiving the order, the buyer has the right to withdraw from the contract concluded in the e-shop within 14 days [depending on the products, the buyer may not have the right to withdraw, the corresponding products and services must be listed and they have to meet the conditions listed in § 53 (4) of the Law of Obligations Act]
The right of withdrawal does not apply if the buyer is a legal person.
In order to have the 14-day right of return, the ordered goods may not be used in any other way than is necessary to verify the nature, characteristics and functioning of the goods in the manner permitted for testing the goods in a physical store.
If the goods have been used for purposes other than those necessary to ascertain the nature, characteristics and functioning of the goods or have signs of use or wear, the Online Store has the right to reduce the refundable fee according to the decrease in the value of the goods.
In order to return the goods, an application for withdrawal from the purchase of the goods must be submitted, the form of which can be found here: withdrawal application and sent to the e-mail address email@example.com no later than within 14 days of receiving the goods.
If the goods have been used for purposes other than those necessary to determen the nature, characteristics and functioning of the goods or have signs of use or wear, the Online Store has the right to reduce the refundable fee according to the decrease in the value of the goods.
In order to return the goods, an application for withdrawal from the purchase of the goods must be submitted, the form of which can be found here: withdrawal application and sent to the e-mail address firstname.lastname@example.org no later than within 14 days of receipt of the goods.
The costs of returning the goods shall be borne by the buyer, unless the reason for the return is the fact that the item to be returned does not correspond to what was ordered (eg a wrong or defective item).
The buyer must return the goods within 14 days of submitting the application or provide proof that he has handed over the goods to the carrier within the set period.
Upon receipt of the returned goods, the online store shall make a refund to the buyer immediately, but not later than 14 days after receipt of the withdrawal application, all fees received from the buyer on the basis of the contract.
The online store may refuse to make refunds until the item that is the subject of the contract has been returned or until the buyer has provided proof that he has returned the item, whichever is earlier.
If the buyer has explicitly chosen a delivery method different from the cheapest normal delivery method offered by the online store, the online store does not have to reimburse the consumer for a cost that exceeds the cost associated with the traditional delivery method.
The online store has the right to withdraw from the sale transaction and reclaim the goods from the buyer if the price of the goods in the online store is marked significantly below the market price of the goods due to an error.
Right for a complaint
The online store is liable for non-compliance or defect of the goods sold to the buyer, which already existed at the time of delivery of the product and which becomes apparent within two years from the delivery of the goods to the buyer. During the first six months from the delivery of the product to the buyer, it is presumed that the defect already existed at the time of delivery of the product. It is the responsibility of the Online Store to rebut the respective presumption.
The buyer has the right to contact the online store within two months at the latest, by sending an e-mail to email@example.com or by calling: +372 55540289 ..
The online store is not responsible for defects that have occurred after the delivery of the goods to the buyer.
If the goods purchased from the Online Store have defects for which the Online Store is responsible, the Online Store will repair or replace the defective goods. If the goods cannot be repaired or replaced, the Online Store will return all fees associated with the sales contract to the buyer.
The online store shall respond to the complaint submitted by the consumer in writing or in a form that can be proved in writing within 15 days.
Direct marketing and processing of personal data
The online store uses the personal data entered by the buyer (incl. Name, telephone number, address, e-mail address, bank details) only to process the order and send the goods to the buyer. The online store transmits personal data to transport companies in order to deliver the goods.
The online store will send newsletters and offers to the buyer's e-mail address only if the buyer has expressed a wish by entering the e-mail address on the website and has announced his / her wish to receive direct mail notifications.
The buyer can cancel the offers and newsletters sent to the e-mail at any time by notifying us by e-mail or by following the instructions in the e-mail containing the offers.
If the buyer has any complaints regarding the Online Store, they must be sent to the e-mail address firstname.lastname@example.org or call by phone: +372 55540289
If the buyer and the Online Store are unable to resolve the dispute by agreement, the buyer can turn to the Consumer Disputes Committee. The terms of the procedure can be viewed and the application submitted here. The Consumer Disputes Committee is competent to resolve disputes arising from the contract concluded between the buyer and the Online Store. The review of the buyer's complaint in the commission is free of charge.
The buyer can turn to the European Union Consumer Dispute Resolution Platform.